Another key focus of the Flydubai Dubai office is customer education—helping travelers understand the full suite of services available to them. Many passengers still associate low-cost carriers with limited amenities, but Flydubai defies that expectation. The airline offers in-flight Wi-Fi, HD entertainment screens, gourmet meal options, and comfortable seating—even in Economy Class. Through targeted communication and one-on-one consultations, the Dubai office informs passengers about upgrades, add-ons, and special travel packages. As a result, travelers leave not only satisfied with their flights but also well-informed about how to maximize value on future trips.
The office also supports Flydubai’s loyalty program—OPEN Rewards, which allows frequent flyers to earn and spend points easily. Whether booking online or through a travel agent, passengers can turn to the Dubai office for guidance on account management, point redemptions, and tier benefits. This focus on rewarding customer loyalty enhances the overall experience and encourages return business. For travel-savvy residents and frequent flyers based in the UAE, the Dubai office ensures that no loyalty perk is left unused.
In terms of fleet modernization and innovation, the Dubai office houses departments dedicated to the planning and introduction of new aircraft models, such as the Boeing 737 MAX. These aircraft are equipped with the latest in fuel efficiency and onboard technology, reinforcing Flydubai’s commitment to sustainability and passenger comfort. The office’s role in coordinating fleet deployment and route scheduling is vital in ensuring that passengers get access to the newest planes and the most optimized flight timings.