QIC Voting Booth
Does Quality Really Matter?
Does Quality of Service Really Matter?
Answers
Votes
Percent
1.
Yes
21
54%
2.
No
11
28%
3.
Don't Know
3
8%
4.
No Opinion
4
10%
Total Votes: 39
How is Quality Measured?
Answers
Votes
Percent
1.
Cost of Insurance
20
61%
2.
Creative Programs
6
18%
3.
Service Responsiveness
5
15%
4.
Error free paperwork
0
0%
5.
Understanding my needs
1
3%
6.
Risk Management Services
1
3%
7.
Claims Administration
0
0%
Total Votes: 33
What value does the broker play?
Answers
Votes
Percent
1.
Significant Value
0
0%
2.
More than Expected
2
7%
3.
About What is expected
19
68%
4.
Less than expected
7
25%
5.
No value
0
0%
Total Votes: 28
Do you use "Quality Tools"?
Answers
Votes
Percent
1.
Yes
9
38%
2.
No
15
63%
Total Votes: 24
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