Hi Mike -

Yes the problem is now resolved, but not without further hassle and delay by their complaints department. The basic problem seems to be that, just like in the TV adverts, multiple departments are dealing with problems rather than the local branch, and the local branch seems to have no involvement or interest in sorting problems out.

They did send me two bottles of wine as an apology, but a course of blood pressure pills might have been more appropriate.

As I've said before, I'm just glad that I'm not banking with them (or at least, won't be after I sort out this executor's account).

- David -

Town: Ashton